FAQ
Read our FAQ and get the information you need.
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Tickets are available for booking through this website or at the entrance (unless we are at capacity). Tickets purchased on unauthorized websites or through scalpers will not be honored.
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Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance.
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At this time, we do not offer dedicated or validated parking. Guests arriving by vehicle can park in any nearby garage including the 200 State Street Garage, 60 State Street Garage, Boston Harbor Garage, Center Plaza Garage, Dock Square Parking Garage, Parcel 7 (Haymarket) Garage, SP+ Parking at 125 Bowker Street, or SP+ Parking at 5 Broad Street
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The experience should typically last between 45 and 90 minutes.
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Yes, we are wheelchair accessible.
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No, food and drinks are not allowed in the museum.
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As stated in our T&Cs, all tickets are final sale and non-refundable. If you are unable to make your reservation time, we are more than happy to reschedule you to a new date. Additionally, merchandise items cannot be exchanged.
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Tickets can be rescheduled if requested at least 24 hours before the scheduled visit. However, ticket availability for alternate dates is not guaranteed and is subject to a first-come, first-served basis. For any questions or rescheduling, feel free to contact us at [email protected].
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Tickets are not required for children who are four years old and younger. They can enter MOI for free!